Refund policy

At MOKARI, we want you to shop with confidence. If you have second thoughts about a product, purchases may be returned or exchanged within 7 days of delivery, subject to the terms outlined below. Returns are processed through our authorized delivery partners.

ELIGIBILITY FOR RETURN OR EXCHANGE

A product is eligible for return or exchange only if all of the following conditions are met:

  • The request is initiated within 7 days from the date of delivery
  • The product is unused, unwashed, and undamaged
  • All original tags, labels, packaging, and accessories are intact
  • A copy of the original invoice or order confirmation is provided
  • The return shipment includes valid tracking details

Valid reasons for return or exchange include:

  • Size mismatch
  • Defective or damaged product
  • Incorrect item delivered

To help us verify the issue, we may request clear photos or an unboxing video showing the condition of the product upon delivery.

NON-ELIGIBILITY FOR RETURN OR EXCHANGE

Returns or exchanges will not be accepted in the following cases:

  • Products showing signs of wear, washing, or use
  • Missing tags, labels, or original packaging
  • Requests made after 7 days from delivery
  • Damage caused by mishandling, water, chemicals, cutting, or alterations
  • Multiple exchange requests for the same order
  • Items marked as “Final Sale,” “Clearance,” or “non-returnable”
  • Change-of-mind requests where the product description does not allow it

HOW TO INITIATE A RETURN OR EXCHANGE

To request a return or exchange, please email us at [support email] within 7 days of receiving your order with the subject line:

“Return/Exchange Request – Order # [Order ID]”

Your email should include:

  • Order ID
  • Reason for return or exchange
  • Clear product photos
  • Invoice copy

Requests are reviewed within 2 business days. Once approved, you will be asked to ship the product back using Shiprocket or any trackable courier, ensuring secure packaging. Returned items are inspected within 3 business days of receipt.

REFUND METHOD & TIMELINE

MOKARI does not offer cash refunds or refunds to the original payment method.

  • Approved returns are issued as a credit note or promo code equal to the product value (excluding shipping charges)
  • Credit notes are valid for future purchases only
  • The entire return or exchange process is typically completed within 7–10 business days after we receive the returned product

CUSTOMER RESPONSIBILITIES

Customers must ensure that:

  • Products are returned in original, saleable condition
  • All tags, packaging, and accessories are included
  • Return shipments include tracking and delivery confirmation

Original shipping charges and return shipping costs are non-refundable.

FINAL SALE ITEMS

Products marked as Final Sale are not eligible for return or exchange. Customers are advised to review all product details carefully before completing their purchase.

POLICY ABUSE

Returns and exchanges are handled fairly and in good faith. Any suspected misuse, excessive returns, or fraudulent activity may result in refusal of future return requests.

POLICY UPDATES

MOKARI reserves the right to update or modify this policy at any time. Changes will be posted on our website, and continued use of the site indicates acceptance of the revised policy.